Refund Cancellation

Refund and Cancellation Policy

Effective Date:26-12-2024

At School in Pocket, we strive to provide high-quality educational resources and services. We understand that circumstances may change, and you may need to request a refund or cancel a subscription. Please review our refund and cancellation policy below for detailed information.

1. Subscription Cancellation

You may cancel your subscription at any time by following the instructions in your account settings or by contacting our support team at help.schoolinpocket@gamil.com.

  • Automatic Renewal: If your subscription is set to automatically renew, you can cancel it at least 24 hours before the renewal date to avoid being charged for the next billing cycle.
  • Cancellation Confirmation: Upon cancellation, you will receive a confirmation email detailing the cancellation, and you will continue to have access to the service until the end of your current billing period.

2. Refund Policy

Our refund policy depends on the type of product or service purchased. Please review the terms below:

Digital Products or Services

  • 30-Day Money-Back Guarantee: If you are not satisfied with your subscription or purchase, you can request a full refund within 30 days from the date of purchase. To request a refund, please contact our customer support team at help.schoolinpocket@gmail.com and provide your order details. Refund requests made after the 30-day period may not be eligible for a refund.

  • Non-refundable Purchases: Certain digital services or products may not be refundable once accessed or downloaded. This information will be clearly communicated at the time of purchase.

One-Time Purchases

  • For one-time purchases of educational resources or materials, we offer a 7-day refund window from the date of purchase. If you request a refund after 7 days, we may not be able to process your refund.

3. How to Request a Refund

To request a refund, please contact our customer support team at:

  • Email: help.schoolinpocket@gamil.com
  • Phone: +923346800959
  • Whatsapp: +923346800959
  • Include the following information in your request:
    • Full name
    • Email address used to make the purchase
    • Details of the subscription or product you wish to cancel or refund
    • Reason for the refund request (optional)

We aim to process all refund requests within 7-10 business days, depending on the payment method.

4. Refunds for Billing Errors

If you were charged incorrectly, please contact us within 30 days of the charge. We will investigate and issue a refund if the error is on our end.

5. Refunds for Gift Subscriptions

If you purchased a subscription as a gift and the recipient would like to cancel it, the recipient may be eligible for a refund based on our regular refund policies. If the gift was purchased within the last 30 days, we will issue a full refund upon request.

6. Non-Refundable Charges

The following charges are generally non-refundable:

  • Subscription renewal fees (unless covered by our 30-day refund policy)
  • Any fees associated with third-party services or external platforms
  • Any taxes or processing fees that were charged at the time of purchase

7. Changes to the Refund and Cancellation Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our services after changes are made, you agree to the new terms.

8. Contact Us

If you have any questions regarding our Refund and Cancellation Policy or would like to request a refund or cancel a service, please contact us:

This Refund and Cancellation Policy outlines the procedures for canceling subscriptions and requesting refunds. Be sure to modify it based on your service offerings and consult with a legal professional to ensure that it is clear and compliant with any applicable laws or regulations.